Orders & Production
How long does production take?
Most crochet products are made to order. Standard designs generally require 3–6 business days, while complex or highly detailed designs may require 7–15 business days. The estimate on the product page or at checkout applies to your order.
Can I request customization?
Customization may be available for selected crochet designs. Please contact us before ordering so we can confirm the request, price, and estimated production time.
Are metal models and rattan weaving available?
Not currently. Both collections are in development and are clearly marked “Coming Soon.” Product, production, and shipping details will be published if and when they launch.
Shipping & Delivery
How long does delivery take?
Standard international delivery generally takes approximately 14–30 days after dispatch. Priority delivery, when available for the destination, generally takes approximately 7–15 days. Customs clearance, peak seasons, weather, and local carrier disruptions may cause delays.
Where do you ship?
Available destinations, delivery services, and any charges are shown at checkout after an address is entered.
Product Use & Safety
Are crochet products suitable for young children?
Some designs contain small parts such as plastic eyes, clasps, beads, or bells. Check the product-specific information and keep items containing small parts away from infants and young children.
Care & After-Sales
How should crochet products be cleaned?
Spot-clean gently with cold water and a mild detergent. Do not wring, machine wash, or tumble dry unless the product page specifically states otherwise. Reshape and lay flat to dry.
What should I do if an item arrives damaged?
Retain the packaging, take clear photographs, and contact us promptly so we can review the issue and arrange an appropriate solution.