Thank you for shopping with Dianxia Crafts. This policy applies to the made-to-order crochet products and other handcrafted goods currently offered on our Site.
Production and Dispatch
Standard crochet designs generally require 3–6 business days to make, while complex or highly detailed designs may require 7–15 business days. The estimate shown on the product page or at checkout applies to your order. You will receive a separate notification after your order has been dispatched.
Orders are not produced or dispatched on weekends or public holidays. During unusually busy periods, we will contact you if additional time is required.
Shipping Costs and Estimated Delivery Times
Free standard shipping is included for eligible products. Standard international delivery generally takes approximately 14–30 days after dispatch. Priority international delivery, when available for the destination, generally takes approximately 7–15 days.
Carrier estimates are not guaranteed. Customs clearance, seasonal demand, weather, and local postal disruptions may cause delays. Available services and any charges are shown at checkout for the selected destination.
Shipping Confirmation and Tracking
After your package leaves our studio, we will send a shipping confirmation email containing the available tracking details. Tracking may take 24–48 hours to become active.
Customs, Duties, and Taxes
Unless checkout states otherwise, customs duties, import taxes, and similar destination charges are the customer’s responsibility.
Damaged or Lost Packages
If an order arrives damaged, retain the packaging and contact us promptly with clear photographs. If a package appears lost in transit, contact us so we can review the tracking information and assist with the carrier process.
Collections Not Yet Available
Metal models and rattan weaving are not currently available for purchase. Shipping details for those collections will be published if and when they launch.
Contact Information
Email: lanqinghaoma@gmail.com
Website: https://dianxiacrafts.com/