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Privacy Policy

At Dianxia Crafts (accessible from https://dianxiacrafts.com, hereinafter referred to as “we”, “us”, or “our”), we are committed to protecting your privacy. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from our store.
1. Information We Collect
When you visit Dianxia Crafts, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases.

  • Device Information: When you access our site, we automatically collect details such as your web browser version, IP address, time zone, cookie information, what sites or products you view, and search terms.
  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

2. How We Use Your Personal Information
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your orders or inquiries;
  • Screen our orders for potential risk or fraud; and
  • Provide you with information or advertising relating to our current products, future collections, and studio updates.

3. Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WordPress to power our online store. We also share your information with secure payment infrastructure providers (including but not limited to Airwallex, PayPal, and other secure electronic payment processors) and shipping carriers to process transactions and safely deliver your craft packages.
4. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
5. Your Rights (GDPR / CCPA)
If you are a resident of certain regions (including the European Economic Area), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
6. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: