We want you to be satisfied with your purchase. Please contact us before sending any item back so we can confirm the correct return instructions.
Return Window
Unless a product-specific policy or applicable law provides otherwise, eligible standard items may be returned within 30 calendar days after delivery. Items must be unused, in their original condition, and returned with their original packaging.
Made-to-Order and Personalized Products
Because made-to-order and personalized products are created specifically for an order, their return eligibility may be limited unless they arrive damaged, defective, or materially different from the confirmed order. This does not affect rights that cannot be excluded under applicable consumer law.
Return Shipping
Unless an item arrived damaged, defective, or incorrect, the customer is responsible for return shipping. Original shipping charges are not refundable unless required by applicable law.
Damaged, Defective, or Incorrect Items
Please contact us promptly with the order number, a description of the issue, and clear photographs. Retain the product and its packaging while the issue is reviewed.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing time after issuance depends on the payment provider or card issuer.
Contact Information
Email: lanqinghaoma@gmail.com
Website: https://dianxiacrafts.com/